Whenever you purchase an item from Bonsall Mill we will always send it to you as quickly as possible and will always advise you of your order status.
Due to the fact all our items are hand made we will sometimes have to make them specifically for you. This should never take more than a day.
In the UK we will always send your purchases via a First class Royal Mail Signed for service or via another courier who will require a signature.
For shipments in the EU we will always use a courier who will deliver to you within 5 days of shipping and who require a signature on delivery.
For shipments outside of the EU we will always use a courier who will deliver to you within 7 days of shipping and who require a signature on delivery.
All our costs are below for you:
UK orders under £50 : £6.95
UK order over £50 : Free
EU orders : £10
Rest of World order : £12.95
Please check all deliveries. Any damaged items must be reported to us within 24hrs of delivery via email. Please contact firstname.lastname@example.org
Please include photographs of external shipping packaging, internal packaging and the item itself in any correspondence along with your order number.
Items can be returned to us within 14 days if you are dissatisfied. The items must be returned in “as new” condition with full packaging.
Items which are returned to us with signs of use or damage can not be refunded.
Return shipping costs are the responsibility of the buyer.
Please email us a email@example.com for details of how to return an item.